CUSTOMER CARE

Shipping

  • Lalume currently sends orders within Australia
  • $10 AUD flat-fee and sent via Aus Post express
  • Signature on delivery 
  • Free shipping for orders over $100 AUD
  • All orders despatched within 2 business days
  • 2-4 business day delivery (from the time of despatch)


 Returns

  • Due to hygiene reasons, unfortunately, Lalume is unable to offer any returns on earrings 
  • We offer 7-day change of mind returns on all rings and necklaces. Kindly note that change of mind returns are eligible for an online credit note only
  • If you would like to make a change of mind return, please simply send a RA request to info@lalumethelabel.com and we will be happy to help you

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