Refund policy

Return Policy

At Lalume we pride ourselves on the quality of our jewellery and believe your pieces should be treasured keepsakes. Our exchange and returns policy makes sure that is the case. 

Change of Mind -

Lalume allows customers to exchange their jewellery due to change of mind within 14 days of their initial purchase. Our Change of Mind Policy excludes earrings of any style due to Health and Hygiene Laws regardless of being worn or unworn. 

To be eligible for a change of mind exchange, your item/s must be unused and in the same condition that you received the order. Your purchase must also be in the original packaging and returned to Lalume The Label within 14 days of the original purchase date. 

Lalume Warranty -

Lalume offers all customers three months warranty for all faulty jewellery from date of purchase. Faulty jewellery includes;

Broken Clasp/Missing Stones, manufacturer error that inhibits the proper use of the jewellery, discolouring - does not include fading from use in water.

All transactions outside the three month warranty period can not be returned or exchanged due to faults.

To be eligible for a warranty exchange/return, you must have proof of purchase and the item you are exchanging/returning. We can not accept returns/exchanges for lost items. 

All metals will naturally start to oxidise over a period of time and this is out of our control. This process can be sped up or slowed down depending on how the jewellery is cared for. You can refer to our jewellery care advice to better understand how to make your jewellery last for many memories to come. 

Our warranty is valid only within Australia and does not cover products taken overseas after purchase.

International orders are eligible for warranty claims, however shipping costs associated must be covered by the customer.

How To Make An Online Return - 

If you wish to request a return, please email hello@lalumethelabel.com.

Online purchases can also be returned or exchanged in-store, provided they meet our standard policy conditions. Please note that shipping fees are non-refundable.

In Store Purchases -

For jewellery bought in store, please return to the store it was originally purchased from to process your exchange/return. For all exchanges and returns we need your receipt and item of jewellery you are exchanging/returning.

If the store does not have your wanted piece available, a Gift Voucher Refund will be provided.