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SHIPPING AND RETURNS

 

Shipping

All orders are sent directly to you from Australia. Orders worldwide are a flat-fee of $10 AUD and free shipping on all orders over $100 AUD

All Australian orders are  posted with Australia Post Express. International orders are sent with Australia Registered Post which is then converted to your local postal service according to your delivery origin.

Returns Policy

To be eligible for a 14-day change of mind return, your item/s must be unused and in the same condition that the order was sent. Your purchase must also be in the original packaging and returned to Lalume The Label within 14 days of the original purchase date. 

Kindly note that Health and Hygiene Laws restrict the return of earrings, therefore, we can't accept returns and exchanges of any earrings and pierced jewelry. 

 

How To Make A Return

1. If you wish to request a return, please email info@lalumethelabel.com with your reason for the change of mind and your online order number. 

2. If your return is approved, you will be given return information via an email reply, however, it is important to note that (unless deemed faulty) return shipping costs are the responsibility of the customer. You can choose between a refund back to the exact and original payment method or an online credit to the purchase value of the product/s. 

3. Once your return is received by Lalume The Label and inspected, we will send you a courtesy email to notify you that we have received and processed your returned item/s.