PROMISE NECKLACE

Made with a sterling silver base and plated with 18k gold.

Chain adjustable in length 14-16" (37-42mm)

We recommend removing your jewellery when active and avoiding contact with water such as swimming and showering. This will help you maintain the lustrous condition for as long as possible.

Do not spray perfume directly onto your jewellery and apply cosmetics, moisturisers and hair products before adding your jewellery.

Avoid impact with hard surfaces, including other items of jewellery. This will protect against scratching and chipping.

Tarnishing is a natural process that can cause discoloration.

Please note that all metals oxidise naturally with time and will require maintenance.

We advise cleaning your precious items regularly with a soft cloth to encourage longevity. 

Shipping

We offer free shipping Australia Wide. All orders are sent directly to you from Australia. All Australian orders are posted with Australia Post. International orders are sent with Australia Registered Post which is then converted to your local postal service according to your delivery origin.

Returns

Kindly note that Health and Hygiene Laws restrict the return of earrings, therefore, we can't accept returns and exchanges of any earrings and pierced jewellery. 

How To Make A Return

1. If you wish to request a return, please email hello@lalumethelabel.com with your reason for the change of mind and your online order number. 

2. If your return is approved, you will be given return information via an email reply, however, it is important to note that (unless deemed faulty) return shipping costs are the responsibility of the customer. You can choose between a refund back to the exact and original payment method or an online credit to the purchase value of the product/s. 

3. Once your return is received by Lalume The Label and inspected, we will send you a courtesy email to notify you that we have received and processed your returned item/s.

Lalume offers all customers three months warranty for all faulty jewellery from date of purchase. 

Faulty jewellery includes; Broken Chains/Clasp/Stones, manufacturer error that inhibits the proper use of the jewellery and discolouring - does not include fading from use in water.

All transactions outside the three month warranty period can not be returned or exchanged due to faults. We can not accept returns/exchanges for lost items.